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Facebookize: 7 Ways REALLY Adapting To Facebook Will Revolutionize Your Organization

Most companies have not fully adapted to Facebook. That’s one reason why it frustrates them so much. But also, they miss out on a lot of benefits. What can Facebook marketing teach you about more effective marketing, sales and product and service creation? A lot!

The Promise of This Post: I guarantee you that if you are thorough with the Facebookize process I describe below:

  • It will dramatically improve your Facebook marketing results (I’ve seen it triple post interactions and website clicks)
  • It will revolutionize how you think about your customers.
  • It will lead to improved ideas for products, services and marketing.
  • It will filter down to customer service and strengthen your customer loyalty.

I’ve been teaching my Facebookize process to companies for more than a year. It’s a fundamental part of how we help our clients get better results.

The Problem With Facebook: Facebook, like any marketing channel, is different. People use it differently than Twitter or LinkedIn or Email or TV. The specific goals and tactics that work best on Facebook are different.

The targeting and tactics we use may be completely new to your company. You may not yet have a complete enough picture of (or data) your customers to succeed with Facebook marketing.

360degreecustomer2

The Opportunity For Your Whole Business: What have to do just to get visibility on Facebook (like getting post interactions) are also powerful adaptations that help you get more results across all marketing platforms.

Why? Because if you can get likes or shares, now you know how to get an emotional response to your marketing.

People buy emotionally, so the value of learning this goes beyond Facebook.

Here’s the 7-Step Facebookize process:

1. What does your company sell?

2. Who buys it?

3. What’s unique about them?

4. What’s their lifestyle?

5. What else do these people like?

6. What dreams are you empowering?

7. Put all of that into images and copy.

Download a free PDF of the Facebookize Worksheet.

Let’s get into it.

1. What Do You Sell?

This should be the easiest one for you to answer- especially if you’ve already thought about this in terms of search engine keywords (via the Keyword Search tool in your Google Advertising account or by using a service such as SEMRush). You know what your category is and that people want it. You know what words they use to describe it.

If not, you may need a more basic article or my forthcoming book The Cowbell Principle.

2. Who Buys From You? Using Demographics and Psychographics to Understand Your Customer

demogoodreads

 Demographics for GoodReads from Quantcast

Who are your customers? Your perception may already be accurate if you spend a lot of time talking to them and that information been passed throughout your organization. Sometimes companies’ sales departments have a deeper understanding of the customers and prospects than marketing. Over time, your organization should understand and focus on what signals a good or bad customer (this is a big part of designing a content marketing system). You may or may not be able to flex to accommodate all the types of people who inquire of your brand.

Who is and is not a good customer for you? The most basic and traditional marketing terms for answering this are demographics: age, gender, location. If you don’t have demographics for your website, consider adding Quantcast’s tag and get specific data from them.

Psychological tools help us try to understand who the customer is from a personal and emotional standpoint.

mbtiAn example is the Meyer Briggs Type Indicator (MBTI), which distinguishes extroversion vs introversion, sensing vs. intuition, thinking vs. feeling and judging vs. perceiving. It’s a fascinating system- but the problem is that there are 16 different types- are you going to have 16 different websites or Facebook pages? The question is how to apply it practically. And how do you get your customers to take the test? Also, some of the 16 types are more common than others. Are you going to compare to the population baseline to figure out which types your customers are and aren’t? The complexities are overwhelming.

There are more obvious applications of the MBTI though. There’s a good chance that if you’re marketing to IT professionals, they’re more dominant in thinking than feeling. No offense!

Personas are another approach. This means you create several fictional customer personas. You name them, put a face to them, and you keep them in mind when marketing. It sounds completely reasonable, but it’s important that your personas come from your customer data or experiences your organization has had with customers. Another criticism is that you can become irrationally attached to the personas you’ve created so much that you ignore real customer interactions. And of course, if your internal team doesn’t believe the personas are accurate, acceptance hampers utility.

If you don’t like any of these approaches, just hang on until we get to #5!

3. What’s Unique About Your Customers?

It’s more profitable to reach only people likely to buy. That’s one reason many brands don’t use mass media like radio and TV (apart from the cost!).

Now Facebook advertising offers a way to reach that size of audience but with better targeting (and much more affordably). If you’re not sure about this, read Why Every Business Should Spend At Least $1 on Facebook Ads A Day.

You can target potential customers with Facebook ads with demographics AND psychographics. You can’t use the MBTI to target them, but you may be able to use aspects of your personas (and hopefully they’re accurate). Facebook ads offer tons more targeting options including workplace, job titles, consumer behavior, educational level and college attended.

unique

How are your customers different from other companies’ customers?

But do you know these things about your customers?

This is where Facebook requires us to go back and get new market research. How do we do that? We can, to a degree do it in Facebook itself.

Before we do that, we have to ask if your Facebook fan page is representative of your customer base? It may not be if you’ve bought fake fans or used other tactics to get a bunch of prospects you’re not sure will buy from you. Or your fanbase may be representative of your customer base if you had a strong email list and sent those people to your Facebook fan page to like it.

If your fans are representative of your customers, then you can use the Facebook ad interface to first target your fans, then subtarget it and watch how the numbers change. This will help you find out what is predominant among your customers.

targetfans

Let’s say you have 10,000 fans. You can select male and see how many are male. You can select age ranges to see what ages they are. You can select categories like “parents” to see how many are parents. Get it? Write down what you find.

interests

Now ask yourself, does what we know about our customers match this? Sometimes it doesn’t because the fans aren’t representative of your customers- but other times it’s because you had the wrong idea about your customers and didn’t realize it!

Now, back to the uniqueness of your customers- when you target potential customers with Facebook ads, you don’t want to spend money on bad prospects. So using the most unique targets is best.

Just an example: As you’ll see in #5, you may find that your customers prefer country music over rap- well, then, targeting people who like country music is going to get you more customers.

4. What’s Their Lifestyle?

There are tons of subcultures in every country. The best way to find this information is via graph search- so let’s move to #5!

5. What Else Do Your Customers Like on Facebook? Diving into Graph Search

We have to think about what our customers like on Facebook- and not just that they’ve liked our FB pages, but that they like other pages and interests.

Your customers will have other likes in common that they don’t have in common with the customers of another company- kind of a revolutionary concept- but before Facebook we never had access to this kind of information. Is your customer more of a Mac or a PC? Are they a CNN or Fox News watcher? Are they more into country music or something else?

You will certainly have variety across your customers- and you don’t want to alienate any of them- but you may find some powerful synergistic likes you can use in Facebook ad targeting and for post ideas.

Facebook lets you search for some really cool things.

They have all this data from what they call the Open Graph. That’s really just a way to visualize how all the people are connected to their friends and what they and their friends like. In a way, we are all in different tribes based on what we like. But we all have overlapping likes. And what’s funny is that often the people we are friends with only share two or three major likes with us. A lot of people like very particular things that they never really share in community with others.

catdogother

Graph search is a cool way to learn about your audience or your target market- you know, the people who you want to pay for what you offer.

Try this out- think of one of your favorite Facebook pages- and if you can’t think of one, let’s try CNN or Fox News.

Go to the facebook search box and type in “Pages liked by people who like” and then add the Facebook page.

It will return a whole bunch of other things that fans of that thing like.

For example, let’s compare what the Fox News fans like with what the CNN fans like.

  • Fox News fans like Mitt Romney, Sarah Palin, Paul Ryan, CNN, George Strait, Jesus Christ, Brad Paisley, The Bible, Macy’s, The Hangover, Disney, Zac Brown Band, Jesus Loves You, Jeff Dunham, Blake Shelton, Mark Wahlberg – so country music is a pretty unique thing- and the Republican candidates aren’t a surprise.
  • CNN fans like App Center, Bill Gates, Facebook Security, Michael Phelps, Twitter, The Ellen Degeneres Show, Google, Facebook Studio, Steve Jobs, Snowboarding, Funny or Die, Breaking Bad, The Official Grumpy Cat- a lot more technology and comedy high in the list.
  • They both like The New York Times, BBC News, Barack Obama, Upworthy, George Takei, CNN, Fox News, Amazon.com, Target, Facebook, YouTube, NFL, ESPN, History Network, Photography, Will Ferrell, National Geographic, Camping, Subway, Music, Moody Blues, Cars (movie), Johnny Cash – these are things we can consider to be pretty popular with a lot of Americans on Facebook.

favpageswalmartInteresting, isn’t it?

What if we looked at what Apple fans like vs. what Microsoft fans like? Or cat people vs. dog people?

There’s a lot to be learned about your potential audience.

Here are a few guidelines to get the best results:

  • Graph search results aren’t returned in any special order. We can assume it’s by popularity.
  • Create a new Facebook account with no friends or likes, and you’ll get more objective search results. Otherwise, you’re more likely to see things that you and your friends like
  • It’s always best to compare two or three things at once so that you can find the things all three audiences like, and remove those. The ones that don’t overlap will teach you more about your audience.

You can search for other things with graph search. Here are some example searches, with a few example results (there are tons more results for each of these):

  • Interests liked by fans of George Takei – Burning Man is an interesting result
  • Pages liked by people who work at Walmart – lots of country music!
  • Interests liked by people who work at Sony – Star Wars & Soul Music??? Weird!
  • Pages liked by people who majored in Accounting – Cairo, Egypt? Weird.
  • Pages liked by people who majored in Accounting and live in United States – The Moody Blues, Fox New & Journey?
  • Pages liked by people who are my age (I’m 40) – Dave Ramsey & Lifehacker are some interesting results
  • Pages liked by people who are over 40 years old – Def Leppard & Journey!
  • Pages liked by people who are under 40 years old – Tough Mudder & Daily Show
  • Pages liked by people who are married – Tough Mudder & Gardening
  • Pages liked by people who are single – Tosh.0 and GoPro
  • Pages liked by people who have been to Lincoln Memorial – Maya Angelou & Oprah Winfrey
  • Pages liked by people who have been to Empire State Building – Moscow, Russia & Daily Show
  • Pages liked by people who were born in Dayton, Ohio (that’s me!) – Kevin Hart & Tyler Perry
  • Pages liked by people who live in Charleston, South Carolina (also me) – Trina & Gucci Mane

Don’t forget to narrow your search. In any search results, look to the right and you’ll see you can narrow the results with a variety of factors.

6. What Dreams Are You Empowering?

Here’s something I’ve been teaching since 2011.

Most marketers & sales people learn early on to talk about benefits rather than features. Benefits are how it will improve the buyer’s daily life- these have greater emotional impact. Features can be technical and have less impact.

But how boring would 50 Facebook posts about your product’s benefits be?

The kinds of posts that work better are inspirational and aspirational.

So we want to talk about your customers’ dreams: the bigger goals in their life or career.

What are the dreams they’re trying to fulfill with your product?

Example #1 – iPhone

  • FEATURE: “The iPhone can run some apps simultaneously.”
  • BENEFIT: “You can listen to music while responding to emails.”
  • DREAM: “Be productive and have great quality of life no matter where you are- even in a noisy airport.”

Example #2 – InfiniGraph

  • FEATURE: “InfiniGraph offers data, charts and content aggregation for social content marketing. You can put a widget hub on your own site.”
  • BENEFIT: “Surface your successful older content to increase its ROI.”
  • DREAM: “I want to be more profitable with my time and outsourcing so that I have more money and time for vacations.”

Example #3 – Brian Carter Group (two of our services)

  • FEATURE: “We offer Facebook ad creation and optimization.”
  • BENEFIT: “We’ll lower your ad costs and increase your ROI.”
  • DREAM: “We’ll rocket you past the competition so that you can stop worrying about competitors and start being a leading company in your niche.”

7. Put All of that into Images and Copy

Now, how can you create images and copy for Facebook posts and ads?

Exemplify your audience’s identity, concepts and dreams.

The two analogies I use for this are cheerleading and coaching.

You can cheer lead for their values, beliefs and likes:

cheerleading

You can coach them to inspire them to reach their dreams:

coaching

Give it a shot, and let me know what your results are like!

sales magnet graphic

Why Facebook Pages are the DUMBEST Strategy for Lead Generation

Some people ASSUME that, “The best way to do Facebook marketing is through fans and pages.” It’s not.

Fan-oriented marketing was one of the main Facebook marketing strategies for years, but eventually most people realized that fans don’t always respond the way you want, and might not be your best new customer prospects.

The good news is: you don’t have to market to your fans. There’s a better way.

The main problem is organic (non-advertising) visibility. Once you get fans, not enough of them see your posts to make it worthwhile. You have to advertise to your fans to reach them! But who wants to do that?

Should you still have a fan page and fans? Yes! I recommend:

  • Have a fan page because that will allow you to run newsfeed ads.
  • Keep posting and finding out what posts your fans like and don’t like. Monitor your engagement rate and improve it by doing more of what works and less of what doesn’t. You can get your Engagement Rate (the % of fans who both see AND interact with your posts) up to 30% at times if you consistently, diligently, strategically create posts and discover what they like.
  • Run FB ads to your fans, because they still love you and need to see your latest stuff. But this is just one audience you should advertise to.

But don’t rely on unadvertised page posts to get you results you want. You’ll reach 10% or less of your fans that way. Yes, there are some exceptions, especially in pages with less than 20,000 fans… but NO fan pages are reaching over 50% of their fans organically. When you start advertising, you should see a 10x increase in your Facebook post visibility- and often more than that.

But don’t boost posts if you want website traffic or conversions. Boosted posts are mainly shown by FB to people who interact with posts more than they click to websites. They work for post interaction, but that’s about it. If you have goals beyond awareness and engagement, use website conversion ads from the Ad Manager.

The formula for Facebook lead gen success is simple:

  1. Advertise. There’s no way around it.
  2. Advertise to both warm and cold prospects.
    1. Warm prospects are fans, opt-in email lists, people who’ve viewed your videos on Facebook, people who’ve interacted with your posts or ads on Facebook and website visitors (retargeting).
    2. Cold prospects are people who don’t know your brand yet: interest targeting, demographic targeting, behavior targeting, and lookalike audiences.
    3. Typically, retargeting and lookalike audience convert the best.
  3. Make sure your webpages or landing pages convert visitors into leads effectively. They should convert over 10% of your warm prospects and at least 2% of your cold prospects.
  4. Make sure your lead forms, notifications and pipeline into your CRM (if you use one) are working properly.
  5. Put a lot of creative, unique ideas into your ads. Learn what your prospects respond to and don’t. And then for each segment of your prospects (ad sets and targeting in Facebook ads), find out what they respond to that’s unique. Your creative strategy for cold ads probably is going to be different than your warm ads.

Those are the basics! Get to work, or reach out to us for help!

Why Women Are Critical To Every Social Media Campaign

It was interesting that even in the Facebook discussion of the Superbowl, the top three gender-age demographics were female.

The Facebook campaign with the least commenting we’ve ever seen was for an action-sports-oriented page with 95% male fans. We had focused on building a completely male fanbase, since the client’s experience was that few women purchased their product. But we found out that the result was no discussion at all!

Women converse more than men? It depends. Some guys are more chatty. Some guys act like that cliched “strong, silent type.”

Even when you’re marketing in a male-dominated niche, we recommend you also advertise to women. They can be like the “glue players” that hold the team together. Most of us would rather interact in a mixed group, anyway. Some guys don’t want to talk only to guys.

Much as marketers look at 25-55 year old women as the household and healthcare decision-makers, we may want to look at them as central to social media conversations.

There may be a few exceptions- do you want women in your “low T” discussion? Well, maybe you don’t want to discuss that publicly anyway!

And sure, conversation isn’t always critical to social media profits. Too much talk may even get in the way at times. But if it’s important to you, don’t exclude women.

Without This, Your Content Marketing Is Worthless

Well, to be more accurate, it should be “Without this, your content is wasted.”

But I’ll tell you why I titled the blog post that way: sometimes, when people are thinking about creating content, they forget a really important part of marketing.

They may not forget about persuading people. Or knowing their audience part. Or utility. Or entertainment.

But they forget about that pesky distribution and visibility thing!

I ask them:

HOW are enough people going to SEE your new content?

Here are some weak responses to that question and why they’re weak responses. Afterwards we’ll talk about how you can do better.

“We email our content out.”

  • So your current email list reaches every prospect you want to see it? You don’t need to reach more prospects?
  • Are you taking into account that only 15-30% of people open emails? And only 2-3% of them click the links? In other words, do you have 40 times as many email subscribers as the number of people you want to go to the website?
  • (Don’t forget that not every website visitor becomes a customer… you’ll need 50-100 people to go to your website to get a new customer. So, you need 2,000 to 4,000 people on your email list for every new customer you want. Depressing!)

If you answered yes to all of those, congrats! Chances are, you didn’t, though. 🙂

[SOURCES: A great source for email marketing benchmark metrics, and another.]

“We post it on Facebook, Twitter and LinkedIn.”

  • So given that all the data shows that most Facebook pages’ posts are seen by only about 10% of fans, and only about 1% of those who see a post click on its link, meaning that only about one out of a thousand fans will click on your link, do you have 1,000 times as many Facebook fans as you want to visit your website?
  • And given that at most at any one time, only about 7% of your Twitter fans will be active when you tweet, and that roughly 1% will click on your link, do you have 1,400 times as many Twitter followers as you want to visit your website? Or even if you tweet that link 14 times a day (which would be excessive for just one link), do you have 100 times as many Twitter fans as you want to go to your website?
  • On LinkedIn, only 13% of LinkedIn users interact with the site daily. People don’t spend a ton of time on LinkedIn, and when they do, it’s usually not looking at their news feed. My estimate is that maybe 1% of your connections might see any of your posts in their news feed, so do you have 10,000 times as many LinkedIn connections as you want to visit to your website?

All you really need to do to be convinced is look at your website analytics and see how little monthly traffic you’re getting from these three sites… and divide that by 100- that’s how many customers you can expect from them per month. Got 1,000? Great, you might get 10 customers from that, if they’re quality prospects.

(There are certainly exceptions to some of my numbers if your website is exceptionally effective and your post are dramatically more effective than average- but to get to those places, you’d need to be an accomplished Internet marketer or already have worked extensively with on.)

[SOURCES: Twitter CTR stats, Twitter CTR stats for huge accounts, an older Twitter CTR anecdote for reference, 3 years ago when 17% of fans saw Facebook page posts, around the same time, Techcruch said 12%, more coverage of declining visibility in 2014, comparison of FB ads and LI ads for post promotion, Pew Research on frequency of social site usage.]

“We have good SEO.”

That sounds A LOT like the lazy and dangerous Build It And They Will Come myth, but let’s inquire further:

  • How quickly are your new blog posts ranking in the top 10 for their keywords? Although you may have great rankings and traffic from older pages and posts, how quickly does that work with new content? Can you afford to wait 3-6 months for that traffic?
  • How are you getting new links from other websites to your new traffic? Twitter is one strategy for this, but again, how many see your tweet and retweet it? Is this enough links to improve your rankings?
  • How big is the keyword search demand for the keywords you’re using in your new blog posts? Keep in mind that you won’t get all of that traffic. If a keyword gets 1,000 searches a month, the #1 organic listing might get 30-55% of the traffic. The ads are usually getting from 1-3% each. The first page altogether gets about 70%. If you get a first page ranking, you can expect an average of 7% of that keyword demand, which would be 70 visits per month. Not 1,000; but 70.

[SOURCES: A great 2014 study of search result CTR by position and another 2014 study.]

So… how are enough people going to find your content?

If your findings above aren’t satisfactory, then…

The upshot is, you have to use ads to get the numbers you want, and Facebook ads are the most profitable way.

However, promoting posts can be a danger zone, getting you more engagement than website clicks. When you calculate the cost per click for this method, it can easily be $1-2 per click. You must use the ad manager and choose the website traffic or website conversion ad type, and then you can easily get clicks for less than $1 each.

Also, the website conversion ads do convert better, so they lower your cost per lead and cost per new customer.

So, combine content creation with Facebook ads!

How to Learn Facebook Ads: Our Recommended Course of Study

Do you or your employees need more Facebook ad training?

As we’ve scaled our digital marketing agency to hire more employees and handle more clients, we’ve also gotten better at training our employees in Facebook ads. Here’s what we recommend to you- the same process we send our employees through:

#1 BEGINNERS: First start with this Google spreadsheet I created of recommended videos from Facebook’s own “Blueprint” training. Facebook has some great introductory training. But you don’t need to look at all of it in the beginning. These are the most important modules a beginner needs.

#2 INTERMEDIATE: More intermediate for getting results is my Amazing.com Facebook marketing course, “Social Marketing Profit System,” taken by over 1,800 students. SMPS is part of their entire training platform which has a bunch of other courses, but you can just sign up monthly, take mine and decide whether or not to stick for their other courses after that.

#3 ADVANCED: The advanced course is my Facebook Leads and Sales Machine course. People tell me it’s too much if you haven’t done blueprint or the SMPS course first. But this is the mac daddy when it comes to getting professional results from one of the most powerful ad platforms in the world.

Facebook Still Has More Young People Than Instagram… In EVERY Age Group

It seems like every time I talk to someone about Facebook, they talk about how young people are leaving it for Instagram or Snapchat.

That may be true.

If they go to Instagram, as a marketer, I’m fine with it. We can still market to them on Instagram itself and via the Facebook Ad Manager.

But have the YOUTHS really left Facebook?

Who knows.

So, I thought I’d take a look at the data and find out!

The results might shock some of you…

Is Facebook Only For Old People?

Let’s take a look at how many people are on Facebook and Instagram in the U.S. right now.

The Facebook Audience Insights Data

First off, on Facebook- if we look at the Facebook “Audience Insights” tool, which available to anyone- just get a Facebook ad account and you can use it- we see there are 200-250 million monthly active U.S. Facebook users right now (as of June, 2018).

  • If 17% of Facebook users are 18-24, that means 38 million 18-24 year old’s use Facebook monthly.
  • Another 58 million young-ish people between 25-34 use Facebook monthly.
  • That means that 96 million Americans between the ages 18 and 34 use Facebook monthly right now!

The Facebook Ad Manager Data

We can also get numbers from the Facebook ad manager. It can tell you, when you create an ad set, how many people you can easily target on Facebook or Instagram.

  • When I put 18-34 in, Facebook Ad Manager says that there are 90 million 18-34 year old Americans on Facebook. Pretty similar numbers to what I found from the Audience Insights tool.
  • When I add in Instagram, we get 100 million Americans, 18-34 years old, on Facebook and/or Instagram.
  • When I remove Facebook but keep Instagram, we get 69 million 18-34 year olds on Instagram only.

More interesting is this chart I put together from FB Ad Manager’s data…

Number of American Facebook & Instagram Users By Age:

That last row is what percentage of the total (Facebook + Instagram) is in Facebook. Over 50% would mean that there are more people in this age group on Facebook than Instagram.

In every age group, Facebook has more users than Instagram. Even in the youth segments!

So… millions of teenagers still think Facebook is cool? Or at least, cool enough to use, for whatever reason.

Here’s a more graphic comparison of the number of Facebook and Instagram users by age group in June 2018:

  • Even in the 13-17 age group, there are more teens on Facebook than Instagram. That may be changing, but it hasn’t changed yet. There are 12% more 13-17 year olds on Facebook than Instagram.
  • And the gap widens as we look at 18-24 year olds. There are 17% more 18-24 year olds on Facebook than Instagram. It widens again for 25-34 year olds. There are 27% more 25-34 year olds on Facebook than Instagram. And so on.

And before you say, “Yeah, they have accounts, but they don’t use them,” the data above is for ACTIVE monthly users…

And read this article about how Facebook ads are still working WAY better than Instagram ads.

Takeaways

The rumors of Facebook’s death amongst youth have been greatly exaggerated.

Young people may be using Instagram and Snapchat more, but there are still a huge number of them on Facebook.

If you market to youth segments, you should market and advertise on all three of these platforms.

The data I can’t find that would be really great to know is: how much time does each age group spend on each social network? It’s easy to find how many people of each age group use a site. Or how much time users of a site spend on that site, but not how much time each age group uses each site.

4 Profitable Facebook Posting Tips

1. Write Posts that are Cheerleads for Your Prospects and Fans’ Values and Goals.

The biggest problem with Facebook posts is reach. You need to get your audience to like them, and that means you need to know what your audience values and what their goals are. If you can create a post that cheerleads for those values and goals, you’ll get likes and that gives you more reach.

2. Advertise to Promote Your Posts to Your Prospects

But we feel that ads are needed to promote posts, because if you only have 1,000 fans and you’re only reaching 50-100 people with each post, that’s not enough. What percentage of those 50-100 will come to your website or contact you or come into your physical store? The number of potential customers drops with every step through the marketing funnel, so out of 50-100 people you may only get 5 clicks to your website. That’s not enough. The average ecommerce website converts 1% of visitors, so you need to be getting 100 people at a time to your site, not 5. That’s why ads are necessary, and fans are an increasingly peripheral consideration. promote your posts with ads that target your potential customers, whether they’re fans or not.

3. Reach New People For Free With Shareable Posts

The way reach new customers for free is to get Facebook shares.
(click to tweet that sentence!)

I studied what kinds of posts get shared and which don’t in Contagious Content (free pdf here).

People share posts that are giving (contests), advising (how-to), amusing, inspiring, amazing, or warning (bad weather coming).

People don’t share posts that focus on your company or its employees, are edgy or offensive (except for rare customer groups that are all about those things), are obscure or niche in interest.

When you find that one of your posts is highly likeable and shareable, advertising it will get you a ton more interaction and visibility for a low cost. Our best post ever got us 80,000 likes and 35,000 shares and was seen by 424,000 people for less than a $200 ad spend.

4. Drive People to Your Website

Any post without a link to your website is a wasted opportunity.
(click to tweet that!)

Keeping people on Facebook won’t necessarily help you get sales.

For B2B, blog on topics that help move your prospects toward the decision to buy from you, then post that on Facebook with a link to the post. Then promote that post with ads targeted to your prospects.

Business Owners: How To Get More Sales While You're On Vacation

Working-on-VacaDisclaimer: a lot of business owners don’t vacation a lot- they’d rather be working, but successful ones are more able to go on vacation. We’ll come back to the vacation thing- the whole point is:

  • How can you set up processes and systems and tools that help you continue to make money so that you can focus on whatever you want. Things like running the other 80% of your business.
  • How can you make sure that Internet marketing and sales is a tool that works for you regularly, not a problem to constantly fix?

Internet marketing is complicated: geeks do it.

Internet marketing is broad: there are at least ten subtopics.

Internet marketing is deep: you can spend weeks learning just one of those subtopics.

There’s way too much to learn, from way too many blogs. It’s a win-win clients when they pay us to manage their Facebook ads and Google ads. Our services aren’t free, but they save our clients a ton of time, worry, and click costs. We drive the costs down and the profits up. Interested? Bring it on.lawrenceready

Tip #1: Advertise

There are businesses who can’t afford advertising. In my MOZ Facebook Ads article I said, “If you can’t afford $30 a month (for Facebook ads), you shouldn’t be in business.”

I personally have spent more than $29,000 on Facebook ads and more than $34,000 on Google ads for my own business.

We’ve managed client advertising spends that range from $100 a day to $28,000 a day.

Tip #2: Focus on Advertising PROFITS

coffeeYou need to know you’re getting real customers out of this.

Put that coffee down. Coffee is for profitable advertisers.

To not lose money in online advertising, you either have to

  • Climb a steep (and geeky) learning curve to do-it-yourself, or
  • Have enough money to hire someone.

The battlefields of 21st century business are littered with the corpses of companies who used Facebook and Google ads ineffectively.

Even offerings like Google’s Small Business Express AdWords program, since they’re automated, can be ineffective. Google and Facebook are definitely making money off this, but can you? Yes, if the people running those ads are experts.

Tip #3: Combine Facebook & Google

Facebook + Google = A Winning Marketing/Sales Team

Facebook is like a marketer and Google is like a salesperson. Traditionally, the marketer grabs awareness and gets people in, and salespeople close the sale. matrixorigami

Facebook ads can perform just about any marketing function– from market research to raising awareness to lead gen to sales.

Google ads get you the quick profits. They help you reach prospects who are ready to buy. That’s a smarter spend, but the cost can be high. Facebook advertising’s strengths are its low cost. In some niches it’s almost too expensive to even try Google ads.

  • For example, our clients in the hosting niche often can’t spend Google’s $28 – $65 per click for leads. Those Google click costs mean the customer sale can cost $2,000 – $6,500.
  • With Facebook ads we get these hosting companies leads for $22 – $130 each, and the cost per sale is closer to $200 – $1,300.

Combine both Facebook and Google. Add in their retargeting capabilities (to keep ads in front of people who’ve been to your website). Then you’ve positioned yourself:

  • To be known,
  • To persuade,
  • To stay top of mind, and
  • To sell.

Kaboom.

Tip #4: Focus on Facebook Ad Sales

leoWe’ve used Facebook ads to generate sales for clients in businesses as diverse as:

  • A Pizza Delivery Chain in Scotland
  • A Company That Produces Rock Concerts on Cruises
  • Online consultancies

A lot of companies haven’t gotten sales with Facebook because:

  • They haven’t tried,
  • They didn’t advertise, or
  • They didn’t have a Facebook ads expert.

If you can afford to advertise, test driving sales with Facebook ads by working with a Facebook ads expert.

Tip #5: Track The Source of Your Sales

The fact is, to prove you can get sales, you have to be able to track the sale’s online source. B2B salespeople must use a sophisticated CRM like salesforce to track the sale back to the original online marketing channel. Otherwise, you’re throwing money away.

At least some of it. John Wanamaker said, “Half the money I spend on advertising is wasted. The trouble is I don’t know which half.” With great online tracking, you can find out which half, and stop wasting it! Instead of wasting that money, use it elsewhere or reinvest it in the profitable advertising. failgoodbye

But many businesses can’t track their sales accurately back to the original online channel- no matter how willing they are. Just like this skateboard kid, we lose track of them.

Consumer packaged goods clients like Pediacare, Chloraseptic and Dramamine sell their products in many retail outlets- those retail stores, such as Walmart and CVS, compete with each other, and don’t make it possible for brand to track their retail sales back to the online marketing source. So, for these clients often all we can measure online is awareness, web traffic, social engagement, and coupons. Even online coupon-creation services don’t make it easy to track online advertising success. Tracking problems are epidemic. But these clients do know that:

  • We’re generating super affordable awareness,
  • We’re making their website traffic much more affordable, and
  • We’re build relationships and loyalty that give them a competitive advantage.

Some of our B2B clients use us to generate leads via Google ads, Facebook ads, ebooks and whitepapers- but not all of these companies use a modern CRM, like Salesforce. As a result, we can increase their leads and lower their cost per lead, it’s clear we’ve improved their lead pipelines and they can convert those leads to sales, but the exact ROI number is difficult to find.

A TON of B2B companies are still making, or thinking about making, the transition to 21st century marketing and sales. Many of them have succeeded so far on word of mouth, but to grow further, they need to add online advertising and a modern CRM, like Salesforce.

Any company with the ability to track their sales back to the online source has a real advantage, because that information can be used to eliminate waste and increase profits. That bears repeating: Accurate tracking is a competitive advantage.

Tip #6: Choose Smaller Marketing Agencies

We run a boutique (that means small) internet/social marketing shop for several reasons.

  • First, we can handle a lot of business as we are, because one of our biggest values and talents is efficiency.
  • Second, we are able to charge what we think the value is- which seems high to some people and low to others.
  • Third, we can choose to work only with savvy, open-minded and teachable clients and agencies.
  • Fourth, we’ve found that having experts who know how to do more than one thing helps us find the client more opportunities and get better results.

matrixblocks I’ve worked at an agency, and I’ve worked with about a dozen other agencies. There are pros and cons for clients to work with them. (And by the way, I’ve seen much smarter things happen at the smaller agencies. We have several favorite agencies because they get it.)

On the pro side, if they’re a large, big-name agency, if their results for you aren’t good, you can blame them and hire another agency. If CYA and job-preservation is your main goal in your job, sure, go with a big-name agency.

But if you’d rather explain to your boss why your results are so awesome, don’t. The biggest problem with big-name agencies is that they often either:

  • Have interns (with just a few years experience) do most of your marketing work (because that boosts their profits), or
  • They outsource it to companies like mine (because we get better results).

The most extreme example I’ve seen of Internet marketing outsourcing was:

In the early days of Facebook ads (2010), we were hired as one of two companies generating fans for a well known Fortune 500 brand- we were hired by a company that was hired by a company that was hired by an agency that was hired by the brand.

What happens when you do business in that way? Yes, risk is mitigated, but prices are boosted at every step. Lack of contact with the actual client can also lead to missed opportunities or miscommunications. Goals and execution are fragmented to the point where sometimes the sum of the parts turns out to be less than the whole. learning fall

The most maddening problem is when a brand manager really doesn’t understand internet marketing or social media, and the big-agency account executive doesn’t want to make the brand manager feel dumb, so they don’t educate them, so the brand manager chooses bad strategies. Do you really want your company to make the same mistakes other companies have already made? If not, be teachable.

These days, you don’t have to know how to DO everything, but you do have to learn what’s possible and what’s not- what works and what doesn’t.

If you want to get the best results with Internet Marketing, let experts advise and run it the smartest way. If you’re going to micromanage, learn about strategies, results, what’s possible, what’s likely, what the typical obstacles are, what doesn’t work… et cetera.

If you don’t like learning, get good at delegating or get into a simpler business, like pool cleaning maybe 🙂

If you micromanage your vendors, but you don’t ask for education from them, you’re asking for trouble.

Tip #7: Learn From The Leaders

catstudystrategyThe trailblazers in discovering the best ways to grow profits using the Internet, for the last decade or more, have been:

  • Internet marketers: the people and companies who do email marketing, SEO, and online advertising are usually the first to employ the latest greatest tools and tactics.
  • Internet marketing tool providers: software-as-a-service companies that provide innovations in marketing and sales often eat their own dog food and grow faster than their competitors.
  • Infoproduct and affiliate marketers: people who make money by teaching and selling to marketers are often the first to include new tools and tactics in their processes.

By looking at the offerings of companies like Facebook, Google, Marketo, Salesforce and Leadpages and learning how other companies have succeeded with them, you can clearly see the path to 21st century online profits. I wish it was easy to outline all of that in one blog post! Contact us for more info about how your company can get to the next level with online marketing.

35 Facebook Profit Tips UPDATED for 2018

REVIEWED & UPDATED January 8th, 2018:

This post was originally written in June 2015. And some of these tips have been true since I started teaching Facebook marketing in 2011. I wrote this list a few months back for a keynote talk and have kept them up to date.

The tips are divided into 3 groups

  • Overall Facebook Marketing
  • Facebook Posting
  • Facebook Advertising

Note that Facebook marketing is a stepwise, funneled process- so, though not every tip is focused on the last step of the funnel, each tip is trying to increase your results down the funnel.

16 Tips That Apply to All of Facebook Marketing

1. Check out Facebook Audience Insights for your type of customer. This tool is located in the Ad Manager. Learn who your fans, prospects and customers really are. I’ll bet at least one thing surprises you. If you don’t have enough fans to see other likes, choose your biggest competitor, or an interest in your niche instead.

2. Don’t bring up a bad thing unless your offering fixes THAT problem. Or unless your specific audience likes warnings (e.g. bad weather) or being negative. In which case, your bad posts will get a LOT of likes. If they don’t, you don’t have that kind of audience. However, empathizing with your customer can be really powerful. Some of our most powerful case studies come from this.

3. Use happy positive faces that are close-up enough for us to read their expressions. 🙂

4. Avoid bland stock photography. Even if you have to take your own photos, find something authentic. If you do use shutterstock, find something exceptional.

5. Animals work. Even people who hate kids love animals. Yes, you can definitely make an animal relevant to your brand and yes people will love it. Yes, even in B2B. They’re still human beings. Open your mind and try it.

6. Cute works. Kids, pandas, Ann Handley, etc.

7. Dogs always win. Pugs and labs are some of people’s favorites. This is the cutest dog on the planet.

8. Try something WEIRD. At the very least you’ll STAND out. Like that joke about my Grandma. You haven’t heard that? You need to watch this video.

9. Write content about mistakes people make in your niche- if you want to boost conversions.

10. Be brief, simple and clear. Try Hemingwayapp.

11. Test everything. Test posts, ads, images, cover photos and landing pages. I even split-test my blog post titles.

12. Capitalize on the big winner. Do more of what works and less of what doesn’t. Learn from what did and didn’t work, and come up with new ideas that are more like what worked and less like what didn’t.

13. Learn from what your customers like. What they like is in Audience Insights and how they respond to your posts and ads.

14. Keep testing new ideas. Don’t give up. Don’t settle for what’s the best right now. Watch this video: The More You Test The More Likely You Win

15. Shorten your funnel. Try to take out a step or two. Make it easier for your customers. It’ll boost your conversions and profits.

16. Think about whether your customers public and private faces are different. Serve the public one with public posts. Try segmented ads, private videos and segmented email lists for the private ones.

8 Facebook Posting Tips

17. Test multiple ways to say the same thing. Try more than one way to express it. Use science to test diverse language.

18. Include links in posts to get website traffic. (But when it comes to ads, this is not the most affordable way to get website traffic- read this).

19. Include a call to action to get them to do something. Like, “Hey, subscribe to my podcast, it’ll make you a better marketer, better business person, and you’ll smell better too!”

20. Track which Facebook posts work and don’t work. Figure out why you think they work or don’t. Develop your theories and test them with your next set of posts. This is one reason not to create a whole month of FB posts at one time. First, it doesn’t give you time to learn from the current month before scheduling new posts, and second you’ll get smarter every week, but your posts will be up to 4 weeks dumber than you are now.

21. Create coaching and cheerleading posts. Motivate people, and echo their values, beliefs and likes.

22. Find famous and motivational quotes.

23. Use universally revered people for images and quotes. Einstein and Maya Angelou are good. Thomas Edison is not- he’s actually controversial!

24. Follow the 6 do’s and 4 dont’s from my Contagious Content ebook.

9 Facebook Advertising Tips

25. Always choose website conversion ads if you can (rather than just clicks to website), and use a conversion pixel. Even if you aren’t going for leads or sales, try putting the conversion code on a deeper valuable page your best visitors would check out.

26. Modify your targeting with behaviors like people who use Facebook payments (tells you with more certainty they have money to spend and/or might be a good ecommerce prospect) or lines of credit or other financial info.

27. Test granular creative to granular targets. Did you find 3-4 main demographic personas from Audience Insights? Are you testing personalized advertising to these personas?

28. Try widening your targeting and making your copy more specific. You can “target” by using the ad text to tell them who should click and who shouldn’t.

29. Test retargeting, custom audiences and lookalike audiences. Sometimes they work. Sometimes they don’t. But they must be tested.

30. Test using the brand name in headlines vs. not. You could also call them out by job title or interest.

31. Test superlatives. Are you or your product the most/best/cheapest/biggest/etc?

32. Test images featuring the product vs. not. You could also show a representation of their dream aspiration, or their current nightmare.

33. Show a preview of a lead magnet- or use an image in the ad that’s also on the landing page. Then they’ll know they’re in the right place when they land.

34. You can do lead gen ads now in two ways- via website conversion ads, or the new “lead ads.” The latter have a few weaknesses right now. #1, they have been more expensive in our tests. #2 You have to remember to log in and download the emails regularly from Facebook, then manually email people. It’s easier to use LeadPages or ClickFunnels tied to Aweber or MailChimp set up with automatic welcome messages or an autoresponder series. I suppose you could weekly download them, upload those to a system like GetResponse that lets you upload emails, have an autoresponder there, but after a week they’re cold. You’d need to download and upload the emails daily. Some companies are working on a solution to this, but right now it’s a mess. We still recommend website conversion ads combined with a landing page split-testing solution like LeadPages, ClickFunnels, Unbounce, etc.

35. One of the biggest problems we see with clients are when they create their own landing page or lead gen process. Custom programming can create problems, inflexibility, or interfere with tracking. If your website can’t split-test, you should use an industry-standard landing page solution like LeadPages, ClickFunnels or Unbounce. They can be customized to fit your brand and often can be made to look like they’re hosted on your main website or a similar one. Branding can be fixed. A lack of split-testing or the inability to track conversions cannot be fixed as easily.

That’s it- start with a few, and add some more of these tips to your practices every week!

What’s Facebook Ad Relevance Score? Is It Important?

I’m about 99.9% sure Facebook created relevance score because advertisers were not getting that clickthrough rate (CTR) is king… check this out:

ctr-relevance

Think CTR and Relevance Score are related?

You just about NEVER see an R2 value this high with ad metrics… the closest to this I’ve seen is the correlation of CTR to CPC, and if I recall that was only around 0.5 or 0.6.

If you’ve never heard of scatter graphs and R2 values, here’s some background. Excel actually makes it REALLY easy to create one and get the R2 value at a simple level.

The point is, relevance score is just a code word for CTR, and CTR is an indicator of how well your message/creative fits your targeting.

As you may know, Mark Zuckerberg wants you to create ads people love, or ads people want to interact with at a high rate… in other words, ads that don’t suck… and that’s why unlike any other ad platform in the world, if your ads are exceptionally relevant and get exceptionally high CTR, you can get INCREDIBLY low cost clicks, engagements, video views, etc.

That said, when you’re going for conversions, the highest CTR is not always the best. In fact, we find that a more average CTR leads to better conversion rate.

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