If you work for a business that could require you to leave a voicemail for your customers, clients, or patients, it’s vital that you know how to leave a proper, professional voicemail that will convey the information that you intend as well as increase the chances of you getting a callback, if that’s your intention.
To help you see how this can more easily be done, here are three tips for leaving a voicemail as a business.
Determine If You Should Use A Script
Whenever you make a business phone call, there’s always a chance that you could be required to leave a voicemail. Because of this possibility, you should think ahead to prepare for leaving a voicemail.
For some people, leaving a voicemail can be stressful, as you don’t want to forget something important that you’re meaning to say. If this is the case for you, you may want to craft a script that you read from as you leave your voicemail. On the other hand, some people find that reading from a script when leaving a voicemail sounds more robotic than they’d like. In this case, you may want to have just an idea of what you want to say but allow yourself the freedom to speak as you feel comfortable. So based on the business you’re working for and your own personality, it’s good to decide what you need to leave an effective voicemail even before you make the phone call.
Even though you’re not going to be speaking directly with someone when you leave a voicemail, there will be someone listening to your voicemail. And to make sure that they want to return your call, you’ll want to leave a message that’s as personable as possible.
To be personable and let your personality shine through, you should seek to make some kind of connection with the person you’re leaving the message for. If you’ve met the person before, mention something about your past meeting so that they can remember you and feel more of a connection to you. This will increase the chances of them calling you back.
Share Your Intention To Follow Up
At the end of your message, something you can do that will make your message more effective is to share your intention to follow up about your message in the future.
If the person you’re calling knows that you’re just waiting to hear back from them, they might not be inclined to return your message in a timely manner. But if they know that you’ll be calling again or following up in some other way, they might reach back out to you on their own so that you can both wrap up the communication.
If you often find yourself leaving voicemails for work, consider using the tips mentioned above to help make your voicemails more effective and natural.
Brian Carter is a popular business expert and keynote speaker with Fortune 500 clients like NBC, Microsoft and Humana as well as small businesses. He delivers motivational keynotes with practical takeaways with the comedic flair of his stand up comedy background. His agency, The Brian Carter Group, creates marketing that excites customers and increases brand visibility, sales and loyalty. Brian is a bestselling author you’ve probably seen on Bloomberg TV or in Inc, Entrepreneur, The Wall Street Journal or The New York Times. He has over 250,000 online fans and reaches over 3 million people per year.